Following government guidelines and after a thorough review of our procedures at Cosmex Clinic, we are delighted to announce we will be reopening on Saturday, July 4th, 2020.

We’re currently rearranging all those appointments that were canceled due to the Covid-19 pandemic and will then be working through our waiting list. If you would like to book an appointment you can do so via email or telephone. Once we’re back in the clinic online booking will be available again.

We are all looking forward to lighter lock-down measures and a time when we can resume services for you our patients. However, we cannot return to business as usual. I must take extra care to protect both you and the team from contracting the virus and ensure safe treatments in a safe environment.

It seems sensible to begin preparing and planning for reopening once the government gives that permission and that’s what I have been doing over the last few weeks. In fact, I have been a co-author with other senior expert aesthetic nurses writing and researching for the BACN (British Association for Cosmetic Nurses) Anti-COVID guidelines for UK clinics.

Here is a PDF with what to expect when you come to the clinic for treatment. I respectively ask you to adhere to these guidelines and to answer truthfully on the covid disclosure form.

Prior to an appointment you will be offered a video consultation appointment and  before your treatment appointment you will be emailed a covid disclosure and consent form. These need to be completed, signed and returned back to the clinic before we can proceed with treatment. Going forward this will be the new normal.

Patients who had their appointments cancelled due to lockdown will have priority appointments. We also have a separate priority list for those who have enquired about an appointment during lockdown, we will be contacting all on these lists in the next few days to secure your appointment. Please bear with us as we are implementing this remotely.

We can’t wait to see you again and sincerely hope you are staying safe and well.

See you in the not to distance future.

Video Consultation

We are excited to announce that the leading aesthetic clinic in East Anglia, Cosmex Clinic, has now launched a completely new way of doing consultations! We can now carry out initial consultations online from any device with a camera! Easily bookable online, we can discuss your concerns and recommend the best aesthetic treatment options for you prior to you attending the clinic!

The Covid-19 situation has made us rethink how our patients access our incredible team of aesthetic nurses and practitioners, and this new service is the result. We are aiming to be more flexible, save you time and give you the answers to your questions in a quick, safe, and convenient way. There are two types of video consultations that we have launched, these are:

5-minute mini consultations – these are aimed at our patients who want to discuss a particular concern they have or their suitability for a particular treatment

30-minute full consultations – this consultation is a full consultation, as you would expect if you attended the clinic, we can really delve into your skin health and fully explore what aesthetic treatment options are available to you.

You can book either of these video consultations online through our booking system at the top right-hand corner of the screen or by visiting this page:

Prior to your video consultation, you will be required to submit your medical health information, this is all done securely online and means we can offer you the best possible advice during the aesthetic consultation. You will then receive a link which you can click to access our virtual waiting room, at the appointment time one of our aesthetic nurses or practitioners will let you into their virtual consultation room which is completely private and secure. We recommend you are in a well-lit room for the consultation so we can properly see you!

If you are running more than 15 minutes late we may have to rearrange your appointment if we have other patients waiting in the virtual waiting room, however, we will always endeavor to be as flexible as we can during this challenging period.

Following your video consultation, we will send over a personalised treatment plan or an invite to a face to face consultation if we feel further discussion is required prior to treatment. From there we can go ahead and book you straight in for your treatment! (When the clinic returns inline with government advice)

Once we are back in the clinic and offering treatments we will also be launching video review appointments, this will be for those patients that don’t have any concerns post-treatment. We, of course, would love to see as many of you as possible face to face but given the current pandemic, we are more than happy to see you via this new service.

We hope to see you in our virtual waiting room soon!