Our contact details 

Name: Cosmex Clinic
Address: Maris Lane, Cambridge, CB2 9LG
Phone Number:01223 846363
E-mail: info@cosmexclinic.co.uk

The type of personal information we collect 

We currently collect and process the following information:

• Personal identification information (Name, email address, phone number, date of birth, address) 

• Medical history 

• Surgical history 

• Aesthetic history 
• Financial information – only if you are using finance to pay for treatment

How we get your personal information and why we collect it

Most of the personal information we process is provided to us directly by you for one of the following reasons:

• Fill out the Contact Us form on the website 
• During a telephone call to register as a patient

• Voluntarily complete a customer survey or provide feedback on any of our message boards or via email. 
  • Use or view our website via your browser’s cookies.
• Completion of a form to apply for finance.

We use the information that you have given us in order to:

• Process your order, manage your account 

• Safely provide requested treatments 

• Inform you of special offers on other products and services we think you might like 

If you are having surgery we will share some of this information with:

• Surgeon and anaesthetist – to ensure safe treatment.
• In some cases it may be necessary to perform the treatment at a different venue to ensure optimum patient safety.  

Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:

(a) Your consent. You are able to remove your consent at any time. You can do this by contacting Cosmex Clinic see above.
(b) We have a legal obligation once treatment has been provided.
(c) We have a vital interest, to ensure patient safety.
(d) We have a legitimate interest.

How we store your personal information 

Cosmex Clinic securely stores physical data in a locked room at Cosmex Clinic, Maris Lane, Cambridge, which has camera and alarm systems in place.  Digital data is stored online with our electronic service provider Pabau on their secure servers. 

Cosmex Clinic will keep your personal identification information, medical history, surgical history, aesthetic history, and treatment records for seven (7) years from last contact.  Once this time period has expired, we will delete your data by  

Full deletion of electronic data of secure servers. 

Confidential and secure shredding of physical data

Your data protection rights

Cosmex Clinic would like to make sure you are fully aware of all of your data protection rights.  Every user is entitled to the following: 

The right to access – You have the right to request Cosmex Clinic for copies of your personal data. We may charge you a small fee for this service. 

The right to rectification – You have the right to request that Cosmex Clinic correct any information you believe is inaccurate. You also have the right to request Cosmex Clinic to complete information you believe is incomplete.  

The right to erasure – You have the right to request that Cosmex Clinic erase your personal data, under certain conditions. 

The right to restrict processing – You have the right to request that Cosmex Clinic restrict the processing of your personal data, under certain conditions. 

The right to data portability – You have the right to object to Cosmex Clinic’s processing of your personal data, under certain conditions. 

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us 

Email us at: info@cosmexclinic.co.uk 
Call us: 01223 846363 
Or write to us at: Cosmex Clinic, Maris Lane, Trumpington, Cambridge CB2 9LG 

What are cookies? 

Cosmex Clinic uses cookies to improve your experience on our website, including 

• Understanding how you use our website 

What type of cookies do we use? 

There are a number of different cookies, however our website uses: 

• Functionality – Cosmex Clinic uses these cookies so that we recognize you on our website and remember your previously selected preferences. These could include what language you prefer and location you are in. A mix of first-party and third-party cookies are used. 

• Advertising – Cosmex Clinic uses these cookies to collect information about your visit to our website, the content you viewed, the links you followed and information about your browser, device, and your IP address. Cosmex Clinic sometimes shares some limited information aspects of this data with third parties for advertising purposes. We may also share online data collected through cookies with our advertising partners. This means that when you visit another website, you may have been shown advertising based on your browsing patterns on our website. 

How to manage cookies 

You can set your browser not to accept cookies, and you can search the internet for a website that tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.  

Privacy policies of other websites 

The Cosmex Clinic website contains links to other websites. Our privacy policy applies only to our website, so if you click on another website, you should read their privacy policy. 

Changes to our privacy policy 

Cosmex Clinic keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on 27 January 2025. 

How to contact us 

If you have any questions about Cosmex Clinic’s privacy policy, the data we hold on your, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.  

Email us at: info@cosmexclinic.co.uk 
Call us: 01223 846363 
Or write to us at: Cosmex Clinic, Maris Lane, Trumpington, Cambridge CB2 9LG 

How to complain

If you have any concerns about our use of your personal information. You can complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:            

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk