This privacy policy will explain how our organization uses the personal data we collect from you when you use our website. 

Topics: 

• What data do we collect? 
• How do we collect your data? 

• How will we use your data? 
• How do we store your data? 
• Marketing 
• What are your data protection rights? 
• What are cookies? 

• How do we use cookies? 
• What types of cookies do we use? 
• How to manage your cookies 
• Privacy policies of other websites 
• Changes to your privacy policy 

• How to contact us 
• How to contact the appropriate authorities 

What data do we collect? 

Cosmex Clinic collects the following data: 

• Personal identification information (Name, email address, phone number, date of birth, address) 

• Medical history 
• Surgical history 
• Aesthetic history.

How do we collect your data? 

You directly provide Cosmex Clinic with most of the data we collect.  We collect data and process data when you: 

• Fill out the Contact Us form on the website 
• Register for any of our products or services 
• Voluntarily complete a customer survey or provide feedback on any of our message boards or via email. 
• Use or view our website via your browser’s cookies. 

How will we use your data? 

Cosmex Clinic collects your data so that we can: 

• Process your order, manage your account 
• Provide requested treatments 
• Inform you of special offers on other products and services we think you might like 

If you agree, Cosmex Clinic will share your data with our partner companies so that they may offer you’re their products and services. 

When Cosmex Clinic processes your order, it may send your data to, and also use the resulting information from, credit reference agencies to prevent fraudulent purchases. 

How do we store your data? 

Cosmex Clinic securely stores physical data in a locked room at Cosmex Clinic, Maris Lane, Cambridge, which has camera and alarm systems in place.  Digital data is stored online with our electronic service provider Pabau on their secure servers. 

Cosmex Clinic will keep your personal identification information, medical history, surgical history, aesthetic history, and treatment records for seven (7) years from last contact.  Once this time period has expired, we will delete your data by  

• Full deletion of electronic data of secure servers 
• Confidential and secure shredding of physical data 

Marketing 

Cosmex Clinic would like to send you information about products and services of ours that we think you might like.  We send a birthday SMS with a discount offer, and we also like to send you information when we have special offers and promotions. 

If you have agreed to receive marketing, you may always opt out at a later date. 

You have the right at any time to stop Cosmex Clinic from contacting you for marketing purposes. 

If you no longer wish to be contacted for marketing purposes you have the following options 

• Follow the links available within our emails or SMS messages 
• Send an email to info@cosmexclinic.co.uk and let us know what marketing contact options you would like to be removed from 

• Select the marketing options when reviewing your data when checking in for an appointment 

What are your data protection rights? 

Cosmex Clinic would like to make sure you are fully aware of all of your data protection rights.  Every user is entitled to the following: 

The right to access – You have the right to request Cosmex Clinic for copies of your personal data. We may charge you a small fee for this service. 

The right to rectification – You have the right to request that Cosmex Clinic correct any information you believe is inaccurate. You also have the right to request Cosmex Clinic to complete information you believe is incomplete.  

The right to erasure – You have the right to request that Cosmex Clinic erase your personal data, under certain conditions. 

The right to restrict processing – You have the right to request that Cosmex Clinic restrict the processing of your personal data, under certain conditions. 

The right to data portability – You have the right to object to Cosmex Clinic’s processing of your personal data, under certain conditions. 

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us 

Email us at: info@cosmexclinic.co.uk 

Call us: 01223 836363

Or write to us at: Cosmex Clinic, Maris Lane, Trumpington, Cambridge CB2 9LG 

What are cookies? 

Cosmex Clinic uses cookies to improve your experience on our website, including 

• Understanding how you use our website 

What type of cookies do we use? 

There are a number of different cookies, however our website uses: 

• Functionality – Cosmex Clinic uses these cookies so that we recognize you on our website and remember your previously selected preferences. These could include what language you prefer and location you are in. A mix of first-party and third-party cookies are used. 
• Advertising – Cosmex Clinic uses these cookies to collect information about your visit to our website, the content you viewed, the links you followed and information about your browser, device, and your IP address. Cosmex Clinic sometimes shares some limited information aspects of this data with third parties for advertising purposes. We may also share online data collected through cookies with our advertising partners. This means that when you visit another website, you may have been shown advertising based on your browsing patterns on our website. 

How to manage cookies 

You can set your browser not to accept cookies, and you can search the internet for a website that tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.  

Privacy policies of other websites 

The Cosmex Clinic website contains links to other websites. Our privacy policy applies only to our website, so if you click on another website, you should read their privacy policy. 

Changes to our privacy policy 

Cosmex Clinic keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on 11 July 2019. 

How to contact us 

If you have any questions about Cosmex Clinic’s privacy policy, the data we hold on your, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.  

Email us at: info@cosmexclinic.co.uk 

Call us: 01223 836464 

Or write to us at: Cosmex Clinic, Maris Lane, Trumpington, Cambridge CB2 9LG 

How to contact the appropriate authority 

Should you wish to report a complaint or if you feel that Cosmex Clinic has not addressed your concern in a satisfactory manner, you may contact the Information Commissioner’s Office. 

Phone: 0303 123 1113 

Website: https://ico.org.uk/make-a-complaint/